policies
Our policies are designed to set expectations and provide a consistent experience for all of our teachers and students.


Late Arrival
Summary: Classes will start on time and no late entries are allowed. 

JOURNEYoga does not not accommodate late arrivals. Students that are not checked in before class begins will not be allowed in the class, master class, or workshop.

Students that have reserved a spot, but have not yet arrived five minutes before class can lose their spot in favor of a student that is present and waiting on standby. Workshop and master class reservations will be held until the beginning of the workshop or master class.

JOURNEYoga reserves the right to Late Cancel students that arrive late and are not allowed to participate in class.


Cancellations
Summary: Please cancel online if you can't make it to your class, workshop, master class, or private appointment. We may still charge you for the visit if you don't cancel with enough notice (see below for the expected notice). Cancellations must be made online and will not be accepted over the phone or via email.


CLASS CANCELLATION POLICY

JOURNEYoga will accept online cancellations up to 75 minutes before class begins. Cancellations will not be accepted over the phone or via email.

If you do not cancel your reservation, and you do not participate in class, JOURNEYoga reserves the right to Late Cancel your reservation. Late Cancellations charge your account for the class you did not attend.

If JOURNEYoga cancels a scheduled class, all students will be Early Cancelled without charge.


WORKSHOP AND MASTER CLASS CANCELLATION POLICY

JOURNEYoga will accept online cancellations up to 48 hours before the start of a workshop or master class. Cancellations will not be accepted over the phone or via email. Early cancellations can be converted to studio credit. Contact manager@journeyoga.com in order to convert an Early Cancellation in to studio credit.

If you don't cancel your reservation 48 hours in advance, or you don't participate in the workshop or master class, JOURNEYoga will Late Cancel your reservation. Late Cancellations charge your account for the workshop or master class you did not attend.

If JOURNEYoga cancels a master class or workshop all students will be Early Cancelled without charge.


PRIVATE APPOINTMENTS CANCELLATION POLICY

JOURNEYoga will accept online cancellations up to 24 hours before the start of your private appointment.  

If you don't cancel your reservation 24 hours in advance, JOURNEYoga will Late Cancel your reservation. Late Cancellations charge your account for the unattended private session.

 


Expiration
Summary: Our payment options have expiration dates. If you need more time, you can purchase a three month extension. Special offers, unlimited months, and introductory offers are not eligible for extensions.

Contact us to request an extension for extenuating circumstances.

JOURNEYoga will grant you a three month extension to an existing 5 or 10 Class Pass in return for any additional purchase. Contact manager@journeyoga.com after completing your additional purchase to complete your extension.

Our New to JOURNEYoga introductory offer, our Unlimited Month Class Pass, and any special offers are not eligible for extensions.

Sick or Injured? Send manager@journeyoga.com an email to request an extension. Extensions for illness or injury are granted solely at JOURNEYoga's discretion.


Reservations
Summary: We recommend signing up for classes online. Online reservations can be bumped five minutes before classes start in favor of students waiting on standby.

JOURNEYoga students can reserve a spot up to 15 minutes before classes begin. Reserved spots are held until five minutes before class begins. Students that have reserved a spot, but have not yet arrived five minutes before class can lose their spot in favor of a student that is present and waiting on standby. Workshop and master class reservations will be held until the beginning of the workshop or master class.

Students that are unable to signup online are welcome to come by the studio and explore our drop-in options. We reserve at least one spot in every class for drop-in students.